VRBO limits the size of the review so as much as I'd like to tell the whole story it is simply impossible in the space allowed and many important details will need to be left out. The short version is bed bugs were found after the first night. I have photos of the bites, the shell that a bed bug sheds as it grows, receipts from the doctor and the pharmacy for the cream to try to stop the itching and heal the bites before they became infected but VRBO doesn't provide a place to attach them. The owner agreed to refund the second night of our stay but not the first or any of the fees associated. Their reasoning was VRBO collects the fees and we actually used the cabin the first night. Did I mention that the refund was only contingent on us NOT leaving a review of any kind (take that into consideration when you see a period of no reviews)? Before we left the husband came to the cabin and we explained our displeasure with the situation and that bed bugs are completely different than normal issues that are apparent when you get to a rental. You don't realize you have been bitten until the next morning. He wanted him and his wife to discuss it more and we made the agreement he would call the next day. He never called and when I did make contact they stated that the offer of a partial refund is no longer valid because we left the property and this was on the advice of VRBO. So they have bed bugs, the owners lack integrity and don't stand behind their word. I will never do business with VRBO or this owner (New Beginnings Ranch, LLC) and would highly recommend that no one else does either.