2/10, Horrible
Jodi G.
10 de set. de 2025
Què no li ha agradat: Neteja
Be Careful Renting from this Owner
This is not a review that I wanted to write but the owner left me no choice. We rented this unit for 4 nights in July 2025.The temp that week was incredible hot. There were multiple heat advisories and evening storms. Our 1st night at this property we noticed the temp was set to 77 degrees. The heat/air unit is controlled by the owner. After a very warm & restless night of sleep I sent an email to the owner asking them to adjust the temp. They agreed and all was good for a period of time. On our 3rd night we noticed it was getting warm again. My husband and I had to find a coffee shop to work at b/c the rental was too warm (88). We exchanged emails and a couple of calls with the owner. The AC unit was not working and they could not get a repair service so we had to move to a hotel. The owner issued us a very small refund. It did not even cover a full night refund. I sent them a request for an additional refund because the refund was very small. I thought this was a fair amount because of the additional cost incurred from our hotel and inconvenience. We found a hotel 30 min away, we had to throw out our groceries (chicken,vegetables, bacon,eggs,juice) and we no longer had the option to cook our dinner or breakfast in the morning. I don't think my request was unreasonable. I wasn't asking for a full refund or even 1/2 refund. We were completely inconvenienced and the owner was unapologetic. I thought they were going to do the right thing, unfortunately they did not!
Jodi G.
Estada de 4 nits (jul. 2025)