2/10, Horrible
Jocelyn
9 de febr. de 2026
Què no li ha agradat: Neteja, comoditats i estat de l’allotjament i instal·lacions
I was unable to use my reservation due to conflicting and undisclosed check-in limitations.
The booking indicated that the stay was valid from 3:00 PM check-in until 11:00 AM the following day. Based on this, I reasonably understood that if the room was paid for within that time period, I would be permitted to arrive later in the night.
Prior to arrival, I contacted the hotel directly to confirm the latest possible check-in time. I spoke with Iliana at approximately 3:06 PM and was informed that I had to arrive no later than 2:00 AM because their system “resets,” and they would refuse check-in after that time.
To be clear, I never stated that I would arrive at 3:00 AM. I was referencing the published 3:00 PM start of the stay.
If a guest has already paid for the room for that night, an internal system reset should not transfer the burden to the consumer. The room remains paid for within the reserved occupancy window.
Because this restriction was not clearly disclosed at booking, I was left without a reasonable or safe option. I was traveling from Houston to Alpine due to a last-minute situation and could not safely drive 8–10 hours overnight in order to meet an unexpected internal cutoff time.
When I contacted the hotel, they refused to issue a refund for circumstances outside of my control.
While Expedia later provided a credit as a courtesy, this does not change the fact that the property denied accommodation for a paid reservation. I do not recommend selecting them.
Jocelyn
Estada d’1 nit (febr. 2026)
