The condo itself is very nice, spacious, and in a great location. The beach access behind the property was a highlight, and the foot/body shower made it very convenient after time on the beach.Unfortunately, communication and the check-in process were disappointing. Before booking, we asked about early check-in and were told it would be available if we booked. We reserved immediately, but when we followed up, we were told the someone the day before had late check out.The pre-check-in system was also difficult to use and took several days before we could complete it. It required either a 2,500 credit hold or an 80 fee to waive damage protection, even though we had already purchased protection through VRBO, they did wave, after we told them.We were also told that picking up the parking pass would provide access to the property's amenities. However, after arriving we learned the parking pass only prevents towing, and key cards located inside the condo are required to access the pool, pickleball courts, beach access gates, and other amenities. Management did respond and offered a solution to get them, which was appreciated, but by then we were about 1 hour away.The only issue with the condo itself was that the primary bedroom is next to the elevator mechanical room, making elevator noise noticeable at times. A fan for white noise solved the problem.Overall, the property and location were good, but communication, check-in, and amenity access could be improved.