6/10, Acceptable
Shernita
26 de nov. de 2025
They need to remove a front desk employee, a Caucasian guy, Ryan is his name, seems prejudice to me, care nothing about guest services or pleasing the guest and he's very abrupt and outright Rude to the guest.
He never does his work properly according to his colleagues that spoke poorly of him in my presence and I experienced it at a particular time while dealing with him. It's just a lack of professionalism when you don't know how to speak to the guest.
Maybe More training can be had at this particular Hotel, in General.
One person that I was very impressed with was the light skin lady who is in charge of house keeping. She's great at her work, She maybe needs to be in charge of the Hotel.
Very professional and helpful. I must say that about her, can't remember her name, but very guest friendly.
Creepy Manager.
Shernita
Estada de 3 nits (nov. 2025)
