4/10, Deficient
JANICE
Viatge en família
25 de des. de 2025
Què li ha agradat: Neteja
We arrived at this hotel late and were hungry. The front desk told us there were still 40 minutes before the restaurant closed. We thought it was okay, but we didn't know the room was a little far away from the lobby. It took us a little while to find it. We entered the room and found a bunch of suitcases piled in our room. We were confused if we had entered the wrong number. We checked, and it was correct. So we wanted to call the front desk, but the phone in the room was not working at all. At this moment, a man looks like a bellboy came in and tried to take away a bunch of suitcases. We asked him what was going on. He said he didn't know and was just told to take the luggage away. We asked if he could help us contact the front desk. He said he couldn't, as he was only responsible for pulling luggage. I finally found the phone number and called the front desk. The lady who answered the phone was very nice. She apologized and said she would reassign us to a room in the main building. We had to drag our luggage back to the front desk. When we finally got our room settled, the restaurant in the hotel was closed. By asking the hotel's door guy, we were told there was one still open nearby. When we got there, it was also closed. This was an unlucky day for us.
Well, I want to give the woman who answered the phone a 5-star. But only gave the front desk guy and luggage guy a 2 star.
JANICE
Estada d’1 nit (des. 2025)
