6/10 Normal
Keoheuangsy F.
7 de mar de 2026
Aspectos positivos: Limpieza
Unfortunately, we had an issue with the heater during our stay. The first night we arrived the heater was not working, and we notified the host right away. The following day the host responded with instructions to reset the thermostat, but we were at a volleyball tournament all day and were not able to try it until around 7 PM. After attempting the reset, the heater still did not turn on, and we sent multiple messages to the host but did not receive a reply that evening.Both nights the temperature inside the house dropped below 65 degrees, which was uncomfortable, especially since we had children staying with us. We finally received a response the next morning, and an AC technician arrived just as we were packing to leave. The technician discovered a melted wire in the main AC unit box that was causing the problem.Overall, the home itself was very nice, but the delay in communication and resolution of the heating issue made the stay less comfortable than expected. More timely responses and quicker assistance would have made a big difference in our experience.
Keoheuangsy F.
Se alojó 2 noches en febrero de 2026