2/10, Horrible
Michelle M.
3 de juny de 2025
Què no li ha agradat: Neteja
Beautiful home, bad management
This is a gorgeous home on a stunning property nestled in the Hill Country, truly a gem. However the details in the property were lacking. We booked this home for my entire extended family of 20 and were given minimal paper products and trash bags, 2 to be exact for an extended weekend. We were so excited for the hot tub only to find out it does not work. The day we arrived there was a maintenance worker from Hill Country Properties filling the hot tub. She had to drain it because there were tiny beads in the hot tub. However when she filled it she said there were the same beads coming from the hose as well. These beads came from the water well and were in our hair when we showered and all of the faucets. I called to have someone come check the very low water pressure and was told by a different maintenance person that there was nothing they could do. The kitchen sink was barely a trickle and washing dishes was almost impossible. It wasn’t until some family members brainstormed and unscrewed the kitchen faucet and found it full of these beads. The day we arrived the trash was overflowing and we were not able to put our trash in the bin as instructed. It took them 24 hrs before they came to empty the bins. The master toilet handle was broken when we arrived and set on top of the toilet by I assume the maid service. As to why it was not repaired prior is beyond me. To summarize beautiful EXPENSIVE home lacking management.
Michelle M.
Estada de 3 nits (maig 2025)