Although the accommodation and spa were excellent, however on arrival, the hotel's service was disgraceful. During the check-in process, the individual who greeted us made a number of sarcastic and snide remarks.This was a new destination for us and instead of feeling welcomed, it appeared as if we had been an inconvenience.
Due to the experience, I felt hesitant about visiting the Spa, as the concierge is supposed to be the most hospitable person setting the bar for the hotel's reputation. Fortunately, this concern was soon dispelled as the staff at the spa were wonderful and friendly and the facilities were exceptional for a hidden surprise getaway in Hampshire.
Because we receiving such great hospitality from the spa staff and the hotels night staff, I assumed the concierge from the day before was just having a bad day. However in the morning we received the same level of service at breakfast, with a side of sarcasm and blunt comments before checkout.
Just to summarise fantastic hotel and spa, however feel very let down on customer service in the hotel.
