8/10 Bueno
Yolanda
Viaje en pareja
24 de jul de 2025
Aspectos positivos: Personal
Entre Vinedos was a very nice hotel, lovely atmosphere. Loved everything it had to offer, unfortunately the Spa and wine tasting was not available on Tues and Wed. The days I was there. The food at Fuego and service was excellent. The front desk and security were very helpful and friendly. My dissatisfaction was my room especially the towels they were in bad condition. What was supposed to be white towels were a black tint from not properly washed or just old towels. I had to request hand and wash clothes since I did not have any and hand soap. We were out of regular coffee pods as well. It just appeared that the room had not been thoroughly checked for guests. Our room included a closet and 2 drawers however, was not able to get to the drawers because the bathroom door that was a slider blocked the access to the drawers. Clearly a installation mishap. Our TV had limited access. A couple of the staff tried fixing it but was unable. My room was on the opposite side and had a separate smaller pool for guests on that end of the hotel. I did report to the front desk how dirty the pool was. He assured me it gets cleaned every day with chlorine. Unfortunately there were big family gatherings in the pool the 2 days there so we never got the chance to use it and besides it did not look clean. Our last night there the big gathering was loud until midnight. I wasn’t sure if they had quiet hours so I just put up with it. My suggestion would be to enforce quiet hours.
Yolanda
Se alojó 2 noches en julio de 2025
