The check in whiteboard in the main lobby gave our apartment number & keypad code for access but no indication that Apt 3 wasn't in the main building so it took me quite a while to realise I had to go out of the building, along the street, round the corner into the next street and up the hill to find the apartment in an annexe behind the main building! The apartment itself was lovely, well-equipped, very clean and quirky (the bedroom & bathroom were on a mezzanine up a spiral staircase) being originally a church. The heat pump & heated bathroom floor worked very well. BUT although the TV worked fine in the afternoon, in the evening all we got was sound & no picture. WiFi was erratic & unreliable to the extent that it was unusable. We tried many times to contact the manager but the phone in the lobby with a button for "Manager" just got the engaged tone. The room guide had an 0800 number that was wrong (or out of date) and a mobile number that just went to answerphone. The guide also had a note from "Hannah" (the Manager was "Jon" elsewhere) about WiFi problems over the holiday season that should be fixed in the New Year (!) Other information in the guide was obviously out of date too, e.g. the heat pump instructions said to put a key card in a slot, neither of which existed; there were references to Cadbury World and the Cadbury factory, which closed in 2018 and 2019, respectively, so we eventually decided that the phone numbers must also be out of date and gave up with them.
