4/10, Deficient
Gordana, Santa Maria
Viatge en grup
11 de juny de 2025
We were not informed by Expedia that we only had a half board stay instead of full board.
There was no choice offered when making reservations.
There was an option for a see view for which I paid extra . I had one pint of a sea view.
Do not pay extra as all the rooms are with the see view.
Food was poor, not much variety,
No one to take your plate away when finished with one course. I guess, they figured one plate is all one need.
They never sanitized the table mats, would wipe them with the same rag they used to clean the tables with.
Towels- OMG they issue towels twice a day from 10 to noon and from 4 to 5 pm.
You must give a 15 euros deposit to get them.
The chairs around the pool , not enough for the amount of guests. Watered down drinks.
Unfortunately, they have such an amazing coast with poor management and idea what hospitality industry is all about.
My suggestion would be go to Cancun for a week and see how it is done .
Gordana
Estada de 3 nits (juny 2025)