2/10, Horrible
Ghulam
Viatge de negocis
26 d’oct. de 2025
Què no li ha agradat: Neteja, personal i servei, comoditats, estat de l’allotjament i instal·lacions
Not a 4 star hotel by any means - submitting a formal complaint to DET Dubai to take away their rating and do a formal review.
Checking in - took very long time. I've been staying in hotels for half a decade now and I know that a twin bedroom is same price as single kind bedroom, but when I asked whether my uncle could come and stay for a few nights in a twin bedroom they asked to charge additional 100 AED per night for an additional guest. Then why does the expedia listings show "sleeps up to 3"? What extra amenities or services will an additional guest use thats charging the hotel 100 AED additional? That's stealing.
When i reached my room I noticed EVERYTHING was dirty, bed headboard had marks of spitting or some dirty fluid on it, the tray where coffee cups were placed had dirty scratches on it, the bedding just seemed dirty also.
The washroom - NO TOWELS AT ALL! I called the reception, nobody picked up, i called again, they picked up, I asked for towels they said on the way. 30 minutes passed by, 40, 50... i eventually went downstairs and asked for towels, the receptionist apologized, called a staff IN FRONT OF ME, he said he is on the way. I went back to my room, started watching netflix on my laptop and realised after another HOUR that nobody came with the towels. I went down again, the receptionist apologized again, and the staff was called again and they finally brought it. The work staff is just a bunch of slackers who don't like to work at all.
I have videos
Ghulam
Estada de 7 nits (oct. 2025)