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"I booked this hotel for a 4 night stay for me and two work colleagues. Upon arrival on Sunday afternoon, 6th August 2023, the lady at reception said that she had no record whatsoever of our bookings and said that we couldn’t stay as the hotel was fully booked. When I showed her the paperwork from Hotels.com confirming the booking she was unmoved and refused to honour our booking. No apology although she did telephone a local guest house and they accommodated us for our 4 night stay."