First the good: Check in was very easy. The owner provides you with a list of details in advance. You are given a door code, which is very convenient. Yes, there is a train close by, but I am pretty sure that will be the case with any property located near downtown. We did not find it bothersome. The bathroom has been remodeled and is very nice. The bed was comfy. The noise reduction machines were a nice and thoughtful touch. Sandra was responded quickly when we contacted her with issues. The condo is located close to TWU.
The condos are nice enough, but they are located in a neighborhood of ran down homes. You are only allowed one car as the parking for the condos does not allow for extra cars or guests. When our daughter visited, she had to park on the street.
When we arrived, we found food in the fridge, including ground beef that had expired about a week before the date we arrived. There were dried black clumps in the kitchen sink. There were dishes in the dishwasher that we couldn't determine whether they were clean or not. There were also insufficient towels/washcloths. I contacted the owner immediately. She had already informed us she would be traveling and out of town, but to contact her with any issues as she had someone who would assist with any needs. The person who could come and deal with the issues was not available until noon the next day. That woman came and delivered the towels/washcloths. She had a bit of an attitude, as if she didn't think it was necessary for her to come. She cleaned the sink, cleaned out the expired food and wiped down the inside of the fridge. She did nothing about the dishes in the dishwasher, so to be safe, we ran it. The owner did refund us the cleaning fee we had been charged.
The apartment seems to have been surfaced cleaned, but does not appear to have had a deep cleaning in some time. There is caked up dust on the ceiling fans, dust bunnies in the floor of the bedroom and closet, The air intake cover has a build up of dust. The kitchen garbage can is filthy on the top and sides. When we walked on the floor in white socks, they were grimey in no time. (The stains did not come out when they were washed). There were food crumbs in the freezer.
To be totally up front, we did not inform the owner of the deep cleaning issues, mainly because I didn't want to have to deal with the attitude of the woman who came to clean after the first feedback.