We had booked a deluxe room and tried to upgrade, but never received confirmation. Upon check-in, the receptionist (an Italian girl—honestly terrible at her job) assured us we had a “nice” room. In reality, it was one of the worst we’ve ever stayed in—and we travel a lot! It was in the basement, right next to the elevator, with two single beds instead of the king we had booked. It was dark, smelly, and the window was practically on the street.
My partner went back to reception and luckily met Katharina, who was amazing and provided top-notch service. Unlike the first girl—who claimed the hotel was fully booked—Katharina was happy to show us other options. In the end, we upgraded to a lovely junior suite for a reasonable extra fee.
The room itself was nice but way too hot, and we couldn’t adjust the temperature.
The hotel overall was decent, though we’ve stayed at better Hard Rock Hotels. The spa was nice, and the breakfast was great—especially since it was included.
As high-level members, we had free parking and were told we could charge our car in the garage. However, the only option was a regular socket, not one suited for an electric car. Eventually, we found a proper charging station outside, but it required a separate payment.
Overall, it was a nice stay in a good location, but there were definitely some frustrating moments!
