8/10
I will start by saying we LOVED the house. The property, the neighborhood, the location, and the house were all wonderful. We really enjoyed the triple sliding door out to the pool area and the larger back yard. The yard and pool had sun almost all day, which was really nice. We also really liked that there was access to the bathroom from the pool area, so you did not have to track water through the entire house to use the bathroom. Our BIG complaint has to do with the pool/spa. We arrived Friday evening to our house. I knew my kids would want to swim, so I had contacted the rental company on Wednesday before we checked in to ensure that the pool heat would be turned on. I was assured that it would be. We arrived Friday to a freezing pool and spa.
Long story short, after several calls to the rental company and 2 visits from the pool cleaners, the pool never functioned correctly in our 10 day stay. When the pool cleaners tested the water temp on Wednesday it was 70 degrees. That does not sound like a heated pool to me. The spa was warm 2 evenings of our stay, and NEVER got warm again. It was colder than the pool. The pool cleaners cleaned the filter Wednesday, which seemed to help for a few hours with water circulation and they had to chlorinate the pool because when they tested it there was NO chlorine in it. The pool cleaners came back again Friday and had to clean the filter again and chlorinate the pool again. There is obviously something not working correctly, but nobody wanted to admit that. The pool warmed up a little, but never got near the 85 degree mark where it was supposed to be. The spa never worked correctly. There is no reason the water in the spa should be colder than the pool. We would rent this house again in a heartbeat if not for the pool issues. When the rental company says FREE POOL HEAT, they mean it! Free for you and free for them!
Kim P.
Se alojó 10 noches en febrero de 2021