6/10 Normal
Natalie
Viaje de negocios
2 de jun de 2025
Aspectos positivos: Limpieza, servicios y instalaciones y estado del alojamiento
Only problem I had was that when I tried to check in my payment from Expedia had not been sent to the hotel (it had been deducted from my checking acct). After waiting in the lobby for 1 hour while staff tried to get Expedia to send the payment without success, I was told to just go ahead and cancel the room with Expedia and pay the hotel directly. Luckily I was only staying one night or else I would not have been able to do that. I ended up paying for the room twice. Have to wait 7-10 days before the refund from Expedia shows up in my checking acct, which is bad since I am a paycheck to paycheck worker. Hotel/room was clean. Would stay there again, but would not use Expedia to book with this particular hotel just in case there is an issue with payment again, esp since I was told the same thing happened with another person there a week prior (that they did not receive the payment from Expedia). Hopefully they get whatever the problem is sorted out soon. I haven't had this problem with payment not showing up from Expedia to other hotels in the past.
Natalie
Se alojó 1 noche en mayo de 2025