Rating Details:
The property manager was adequately helpful.
The vacation rental was very clean.
I was happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
We booked last minute because we wanted to have a good idea of what the weather would be like since it was January. When looking at different rentals, I was clear that a heated pool was a priority since my young grandsons would most likely not be able to go into the ocean. When we arrived at the unit, we felt the water and it appeared to be slightly warm but not what we would consider 'heated'. When I called Padre Escapes the next day I was told that there was a problem with the pool and it was actually closed. There were no signs stating this. They were surprised I wasn't aware because they thought an email had been sent out a couple of days before. I told them I did not receive anything and only booked a couple of days before. I was upset and asked if there were pools at any of their other properties which we could use and I was told that there were not. After telling them that I would not have booked the unit if I had known, I asked for them to refund our last night there since we decided that we would leave the unit 1 day earlier. They refused but offered a small refund (15%) instead. I even asked them to apply the night to a future reservation (this was my 5th or 6th stay booked thru them) but they told me that they would take it into consideration the next time we book - depending on the unit and when the booking was. They would not actually commit to an amount. In addition,. the unit bed configuration had a queen size pull out couch in the living room. It was not usable for an adult. When i told Padre Escapes they offered to give us an inflatable bed instead. They brought one to the unit but it deflated as soon as it was inflated so it was of no use to us. They offered another one but we did not want to bother with it since apparently they don't test the inflatables before bringing it to clients. Overall, we were not happy with the stay which is unfortunate because we have liked booking through Padre Escapes in the past.