2/10 Horrible
Caleb D.
5 de jul de 2025
Aspectos negativos: Limpieza
Horrble
We showed up to a room by the pool with a broken blind on the sliding glass door so anyone outside in the pool area could look in on us. There was trash still in the bathroom trash can and a cockroach on the floor in the bedroom. We had arrived at the room for a lare check in and tried to make the best of it at 1:30 am but when we finally layed down for bed and could see the pool area it was a very uncomfortable knowing that we would be sleeping in and people would be able to look in on our privacy. We decided to get a hotel room for the rest of the weekend as the front desk was closed when we arrived. Upon calling the front dest the next morning and speaking with Leslie she said she would speak to the manager who just stepped out. She asked if we would come back if the fixed the blind and did a reclean and i said no as we had already booked a hotel room for the rest of the weekend. She never called me back as she had said she would so i called back again and Leslie answered again and said she had not had a chance to speak with the manager but i would likely not be getting a refund but she would call me back. After again not hearing from her i called a third time and spoke to Roxie who said the manager had gone to lunch but she would have her call me. About 30 minutes later i received a call from Leslie again saying i would not be getting a refund because i had not given them the chance to rectify the situation before i left. She turned out to be the elusive office manager.
Caleb D.
Se alojó 1 noche en julio de 2025