8/10
This is a fantastic hotel however it’s not quite 5 star yet. There are still some fundamental issues with sunbeds being reserved all day & no one working by the pools to clear them, also housekeeping standards and drinks in paper cups being served. 5 star means exceptional, this place is great but not exceptional. I would expect pool service for a 5 star hotel these days & at the very least plastic glasses & not to be told by the bar man than he can’t fill up my reusable bottle with water as he doesn’t have enough bottles.
I make my bed better than mine there was being done & this really is where 5 star comes into play. Small details like this will let them down.
The staff uniforms are awful & nearly all of them were too big for the poor staff & needed ironing! Again, the small 5 star detail.
I feel that the the staff from the old hotel need some further training on exceptional standards. They will get there but not quite there yet.
Location is fantastic but do not stay here if you don’t like hill walking or any walking at all really.
Mosquitos in the rooms & told by reception to go & buy my own plug in, not great!!
Morgan
Se alojó 6 noches en mayo de 2025
