Viatges Comtat de Rockwall

We found the Atrium to be a nice stay. It is an older hotel, but there have been obvious updates made, and looks as though more are coming as far as carpets and paint etc. It smelled really nice, never saw anything other than cleanliness. There were spots here and there where paint could be touched up or something minor like that, but overall there was nothing to make is feel as though it was run down or too old. The staff we encountered was always courteous and helpful. Breakfast was really good, and the coffee was strong and tasty. Our rooms were clean and comfortable. One sink struggled with draining but it was just a bit slow. The pool area was lovely but the kids found it way too cold to swim in so that was disappointing. We all agreed we would stay here again.

Outdoor pool was impossible to use; too small and crowded. The hotel car was never available.

This place is one of worst apartments we have rented from. Per email we’re supposed to have code for the key box 72 hours. Then it said 30 mins before check in. No code was ever given. We had to then call 4 numbers to even a property manager to let us in. When you walked into apartment all you could smell was weed. We finally got into apartment at 345. We change clothes and head to pool for an hour. Which there is no signage or map to property any where. Mind this is why rented this space for weekend was to be able to relax at the pool only to find out it was chain shut down. When asked the manager on text because your contact info didn’t have enough service mind that was supposed to be 24/7. Now let’s go sercuirty. While showering to get ready for the evening I hear a knock on the door. I’m in the middle of the shower and didn’t answer it. My people were inside the apartment the maintenance man walked in apartment. And was knocking on the bathroom door. If this a not a violation I don’t know what is. To find out he was in wrong apartment. Now let’s go main security issue. The main door doesn’t lock. You shut the door and you can open right up with no keys. The bedroom door have key on the living room side but no way to lock it on inside so we are having to secure all belongs 24/7 because our apartment doesn’t lock or even the bedrooms. How well do you think you could sleep. Let talk about the little details. Have you actually tried to sleep on bed ?

This was not a fun or great experience! I booked this room for me and my wife 1 year wedding anniversary and all the things I was promised and told that would happen did not happen. Then when I made them aware what didn’t happen I was promised again it would after we returned from dinner and it still was not. I wanted to surprise my wife and we both were highly disappointed!!