Viatges Comtat de Nye

Everything was perfect Love that place

The room was clean and nice.

Pros: Empathetic frontline staff who tried their best under pressure, renovated Ipanema room. Cons: 2 hr check-in delay, system outage requiring handwritten credit cards, misleading Expedia pricing, broken ice machines, elevator delays. My stay was a highly frustrating mix of great frontline service and total operational failure. Booking through Expedia was incredibly misleading; the price I was promised online was entirely different from what I was forced to pay upon arrival, resulting in unexpected extra charges at the desk that felt like being double-billed. The check-in process itself was a complete nightmare. The entire system went down, and the lobby turned into a massive bottleneck. The self-service kiosks were useless, and the front desk staff had to manually process arrivals using a pen-and-paper backup system, handwriting credit card information and hard copies just to get people into rooms. Because of this tech failure, I had to wait roughly two hrs just to check in. Once finally past the desk, getting to the room was a chore due to painfully long elevator wait times. I stayed in the renovated Ipanema Tower. While the room was modern, basic maintenance is failing—the ice machine on my level was broken, forcing me to haul a bucket to a completely different floor just to get ice. The absolute saving grace of this hotel is its frontline staff. The employees are incredibly polite, friendly, and did their absolute best to remain patient while dealing with management

Perfect

Extremely disappointed! Aroa is suppose to be one of the best hotels on the strip, I spent so much money for a two night stay to get a low budget looking room. I booked a king deluxe strip view which I did not end up getting they gave me a regular room because nothing else was available and did not want to accommodate me. Check in Rome is at 3 I went up to the lobby at 2pm to check in and pay my fees the host said they will text me at 3pm or before when my room is ready, It was 3:20 when I went back up to the lobby to ask what was going on and my room was still Not ready so they assigned me another room Which is not what I booked or paid for. Also the morrrors were extremely dirty the shower head didn’t work well at all, the furniture was all scuffed up. I will never stay at the aria again and not to mention when I call the front desk to complain the lady was extremely rude to me!