2/10 Horrible
April
31 de jul de 2025
Aspectos positivos: Servicios
Aspectos negativos: Limpieza
It was our anniversary. When we arrived there was no key in the lock box so if we were not able to reach an attendant we would have been unable to get into the building?? The room being unkempt is an understatement because the room was absolutely filthy. Literally nothing had been cleaned. AT ALL. Because it was our anniversary we assumed that we were purchasing the room that they display on the website, the larger room with the large countertop. however, we were given the tiniest room they had, Although the room was obviously unkept, the last straw was when we went to go to sleep that night. The BED was literally filthy. We literally had to make a call at around 11:30 PM. We were told they did not have any clean linen at that time and was offered the original room that we assumed we were purchasing for our anniversary. That was the one that was advertised and it was very clean and very nice. I have spent the last three weeks trying to get this situation, resolved through some form of compensation, but they literally have never called me back, not even once. The unbelievable level of disrespect was astounding. I am not sure if they saw us at the door and saw what color we were, but it certainly feels as though that is what happened. Complete total shut out as though we were not worth giving any level of explanation regarding our experience, we have yet to receive a phone call. Looking at their reviews, it’s surprising that they responded to our family this way. POC BEWARE.
April
Se alojó 1 noche en julio de 2025