We arrived at three in the morning after a flight delay in Phoenix and at the Alamo rental car desk at DIA. The desk clerk told us that she almost marked us as not showing up because we arrived so late. When I explained the circumstances she did not seem to care and did not apologize for her attitude. She then went on to tell us that we were not allowed to smoke on the premises or have any pets in our room. I told her that we did not smoke and did not have any pets with us and she had me sign a document stating we agreed not to smoke or have pets. Our room was already paid for through Expedia so the hotel would not have been out any money even if we did not show up. At three in the morning after over thirteen hours of travel a desk clerk with that type of attitude is unacceptable.
The free breakfast had a very limited selection and none of it was very healthy. The public areas were clean as was our room. The maid did not leave any shampoo only conditioner and body lotion. We had to ask the front desk for additional shampoo.
This hotel is right across the street from a marijuana dispensary and it is obvious that many of the guests are marijuana tourists.
We stayed a this hotel for its proximity to Garden of the Gods where we attended a wedding. I am not sure if we would stay here again.
Ventajas: location, cleanliness
Inconvenientes: staff attitude