Estany Cochrane

Had a lovely experience staying at The Hampton Inn, very convenient location, great continental breakfast, friendly and helpful staff.

Absolutely AMAZING! What a great location and stunning place. Magical.

Disappointing experience for a hotel positioned as a higher-end spa property. Breakfast was poor quality with very limited options, room amenities were basic and not enough for the duration of our stay, the blinds did not adequately block the light, and the kitchenette was poorly equipped with one fork and a pan that wasn’t conduction. Restaurant staff were openly disciplined by a manager in front of guests, which was uncomfortable and unprofessional. The spa experience was particularly disappointing. I went to the spa intending to book treatments for both my husband and myself, walked through the facility and retail area, and was never acknowledged by the receptionist. I ultimately left without booking treatments or purchasing products. We were also called at 7:45 am. on Sunday and told to move our vehicle because construction was taking place, with no advance notice. The called did it say hello, didn’t apologize. Overall, the level of service and attention to the guest experience did not match our expectations for a spa hotel at this price point. The only positive point was the young lady that checked us in and checked us out. She was efficient and pleasant. She moved us for a few hours on Sunday morning as the tar fumes were coming into our room and they were painting directly outside our room door so we would not have been able to exit the room with our bags. The work being done was not urgent and was a planned activity so guests should have been notified in advance.