We booked this property because it was outside of the hustle and bustle of Disney/Universal and had great privacy. The neighborhood was beautiful and quiet. However, this particular property did not meet our needs.
1. The check-in process had no security. The key were left in a box that was open to anyone and not secure. The check-in was at 5:00, the office closes at 4:00.
2. We immediately heard a smoke alarm beeping called the emergency after hours number to get maintenance out to fix. When the maintenance person showed up, he decided there was a problem with the smoke alarm. He informed us that it would be better to take the smoke alarm completely out of the wall so that we could sleep. The smoke alarm was never fixed during our stay.
3. The washing machine would not turn on and after several tries, we finally got to talking with someone who explained that it was a known issue due to a lightning storm the night before (why wasn't there a note left on the Washer?). The after hours emergency number found us a house that we could go wash our clothes in that night. The washer was never fixed during our stay.
4. The water quality is very poor. There were chunks of black stuff coming out of the master bathroom sinks. The water smelled horribly and was yellow/rusty even though there was a water filtration unit.
5. The colored towels in the master bath had bleach stains on them.
6. There was a sizable hole in the wall in the master bathroom where a towel bar had been replaced but the hole had not been patched. There were several light switches that also didn't cover the entire hole.
7. A welcome package would be nice that includes packets of salt/pepper/ketchup/mustard.
8. The furniture was clean and solid. Our advice would be to replace the queen mattress in the master bedroom with a king mattress so that it fits the frame better. The mattress itself was very comfortable.
9. There were plenty of linens and paper products. It was a clean property.
10. The location is great with lots of shopping/restaurants nearby but very quiet.
All in all, we just didn't feel this property met our quality standards for the price of this unit. Perhaps other units are better quality but we cannot recommend this particular unit. We can overlook the immediate issues of the washer/smoke alarm if they had been fixed during our stay but we heard nothing from the property management company after the initial finding.
