We showed up and the place had not been cleaned. One load of laundry was getting washed, but piles of sheets and linens were on the floor. Dishes were piled in the sink with dirty sink water clogging the drain, so it smelled awful. There was food all over the house, including in all the bedrooms and even in the beds. None of the bathrooms had been cleaned and there were stains on the hallway carpets. Vacasa called a couple hours before check in to let us know it wouldn't be cleaned, but we were driving over the pass at the time and didn't get the message. We didn't know until we got there and found a note in the kitchen to let us know that we need to clean the place and they would refund us the cleaning fee. The other option was to go home and we would get a refund for our stay.
However, we had family fly in from out of town for this trip, so going home was not an option. So, our entire party spent hours cleaning the house and did laundry for days - not a way to start our trip. This included washing all the sheets and blankets and making all the beds so we could sleep that evening. I tried to get a hold of the local manager and after a week of staying there and calling and texting multiple times, I never got a call or text back. So I was left calling Vasaca corporate every time I wanted to talk to someone. The fridge was also not cleaned and had a filter that was expired for more than 3 months. We quickly ran out of cleaning supplies, including dishwasher pods and laundry pods, and when asked to receive more due to all the cleaning we had to do, they asked that we go to the store to get more and we would be reimbursed. It has been two weeks since we left and I still haven't gotten reimbursed or received a response at all to my request - I have emailed a handful of times now. The previous party also had all their garbage in the garage and it didn't get picked up for 2 days. So disappointed with Vasaca and how they handled this whole situation. I ended up getting one night refunded, but as I mentioned, I still haven't received a response, let alone a refund, for the purchase of additional cleaning supplies and water with the expired fridge filter. And not even a text from the local manager to apologize.