4/10 Mediocre
Shaunda, Columbia
Viaje en familia
26 de may de 2024
Aspectos positivos: Limpieza y servicios
When we checked in, Thomas was great. The hotel and staff were fine, until we had a tornado warning. When the cell phone emergency alerts started going off, I called the front desk to ask what was the emergency procedure- Do we go to the basement? I was told there was no basement, but IF we wanted the banquet room to be opened they would open it. Shortly after that, the air raid sirens started going off with the tornado warning announcement, then the power went out. The staff finally started going around knocking on doors telling people there was a tornado warning, but there were absolutely no emergency lights in the stairwell, and the staff couldn't direct us to the banquet room once we got down to the first floor. We were literally opening doors trying to figure out how to get out of the staff working area and to the banquet room. Once we got to the banquet room, the staff was good about passing out water and making sure everyone was okay. But I feel like they should have been better prepared for that emergency since they have those emergencies often.
Shaunda
Se alojó 3 noches en mayo de 2024