4/10, Deficient
Jenny, Pittsburg
Viatge en família
4 de maig de 2026
Què li ha agradat: Personal i servei
Què no li ha agradat: Neteja, comoditats
1) Near $400 for a 1 bedroom "suite," at a hotel That makes you share an elevator with Housekeeping. My family and I had to wait for 3 elevator passes so Housekeeping could get their carts & gear to their destinations. The reason I mention this at all is in hospitality a price point for your accomodations typically reflects "A Higher Level Of Guest Expectations Met," for overall experience and amenities offered on the property. In this case for the price of the Room, the minimum expectations would be: 1) staff NOT impeding in the OVERALL GUEST EXPERIENCE. 2) Cleanliness would be at a higher level. A) I found a used flosser from a previous guest on the bedroom carpet. B) The couch had chip remnants & looked dirty. C) Since the sofa bed is considered a sleep accomodations it should also be Cleaned. When we pulled out the matttress of the sofa bed the floor under it was filthy, & dust went flying. In the linen provided- the blanket had 4 long hairs stuck in it. I had specifically requested extra cleaning due to severe allergies and asthma for all of my family members. D) 2-4 coffee cup- 1 pkt of coffee.
At these price points staff operating systems should be unnoticed by guests, quality control needs an upgrade in Housekeeping, and rooms need refurbishing to continue operating under the Doubletrree Hilton moniker.
On the positive side, front desk and restaurant staff is kind and accommodating and late night food and breakfast was a home run!
Jenny
Estada d’1 nit (maig 2026)