Rating Details:
The property manager was somewhat unhelpful.
The vacation rental was somewhat dirty.
I was more than happy with the location.
I was satisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
If you plan on staying at this home, I would caution you to reconsider and stay elsewhere. We stayed a week at this house over Spring break. The short version of our stay– It started when they messed up the billing for our stay which took a month to resolve. Then we had to do some cleaning when we arrived at the house because the house was not thoroughly cleaned (and during Covid, really?). We treated the house as if it were our own during our stay and our stay was quiet and non-eventful. When we returned home, we were greeted with a call from The Lookout saying we had done extensive damage to the house. We were confused because as I stated, it was a quiet non-event stay. So I asked to see documentation of the alleged damage. I received a 4-page document with tiny pictures that had no description of room or damage and with no date/time stamp. I went back and told them we did not do the damage they claimed and asked for date/time stamped pictures of the checkout of the previous renter/homeowner and our check out along with details on the alleged damage. We denied doing any of the damage and I was told they would not be providing that document. I inquired a few weeks later, as I had not heard from The Look out, and was told that they were still waiting for contractor bids to fix all the damage. I emailed again asking again for date/time stamped photos and to date still no response from The Lookout. We are now 2 months into this, and we have not heard from The Lookout. Yet, with all the alleged damage that we did they are still renting out the house. Why would you rent out the house if there is already 4 pages of damage done by renters? And as a business practice why would you not use photos with date/time stamps? Feels sketchy at best.
