2/10, Horrible
Jaleisa
Viatge en parella
23 de nov. de 2025
My recent stay at the Hyatt was by far the worst hotel experience I have ever had. I booked and paid in full through Expedia for two nights, yet when I arrived, I was unexpectedly charged additional incidentals and an extra night, on top of what I had already paid. The check-in staff member openly stated she did not know why she charged so much, and she was unable to correct it. Her manager was “unavailable,” and no one else at the property could assist me in refunding the incorrect charges. I was told I would have to wait until next week for any resolution.
Coming from out of town to enjoy a hotel I previously loved, this was extremely stressful and completely ruined my trip. No one expects to pay twice for a weekend getaway or have their money tied up without explanation.
To make matters worse, the valet incorrectly tagged my car, and when I requested it, I was told my vehicle had already been taken out. Only later did they discover that the number in the system did not match the tag on my car. This added even more confusion and frustration during an already stressful stay.
Because of these issues, I can’t even give a fair review of the actual room—the check-in process and valet experience overshadowed everything. My trip was essentially ruined due to the multiple incorrect charges, lack of accountability, and lack of support from hotel staff
I am truly unhappy and extremely disappointed with this experience.
Jaleisa
Estada d’1 nit (nov. 2025)
