Muntanya Belvedere

My one significant issue was around checkout. I had specifically requested and was granted a 12pm checkout, understanding the hotel had other guests arriving the next day. Despite this, I started receiving repeated calls before 11:30am asking me to leave immediately. When I spoke with the receptionist on duty, I was told firmly that checkout was 11am and that it was “not possible” a late checkout had been granted, which felt like being told I was lying about a request I’d clearly made and had confirmed. I’d encourage the hotel to improve communication between staff shifts so guests aren’t put in this position. The property itself has a lot going for it, but this experience took some shine off an otherwise strong stay.

Pontos fortes: a piscina, o quarto sao excelentes. Staff, cafe da manha e a falta de uma area na recepcao, que nao tem sequer uma sala precisariam melhorar para ter nota 10...

Excelente lugar, todo.muy prolijo y agradable para la estadia en familia y en compania de nuestra mascota.