Vacaciones en Centro de la ciudad de Tesalónica

Das Hotel ist sehr schön , traumhaft , was uns sehr negativ gestimmt hat war, dass wir vor Ort ein weiteres separates Zimmer benötigt haben , wir hatten über Expedia für 6 Personen inkl. half Board 3 Zimmer gebucht , für das separate Zimmer hat man uns einen deutlich höheren Preis abgenommen und nocheinmal half Board berechnet obwohl über Expedia bereits für 6 Personen bezahlt war, das Hotel meinte ich muss das mit Expedia klären ,das hat nichts mit dem Hotel zu tun ?!

Ok stay, but some details did not match a 5-star luxury suite experience Overall, our stay was okay, and there were some very positive aspects. The service at the outdoor restaurant was great, and the spa service was exceptional. That said, considering this is a 5-star hotel and the Pomegranate Suite is presented as a luxury/high-end room, there were several details that could be improved. We had just spent a week at Sani Dunes, and the contrast was noticeable. A small touch such as fresh flowers, which is usually expected in this type of room, was missing. The QR code for ordering food from the room did not work and showed a “page not found” error. Some areas of the room also felt outdated, with a few items appearing broken, rusty, or worn. The bedroom could also benefit from modernization, especially as there was nowhere convenient to charge a phone. In addition, there appeared to be a water leak under one of the bathroom sinks, as we found a wet towel with a stain on it. The hotel has strong potential, and some areas provide excellent service, especially the spa. However, in other areas, the service felt less warm and not as service-oriented as expected for a hotel of this level.

The Bad: The hotel failed to reply to multiple Expedia messages regarding a ferry terminal pickup. Communication is paramount. Because of this silence, my wife and I had to walk half a mile at 9:40 PM from the furthest pier, tired and carrying heavy luggage in an unfamiliar city. The Good: The hotel's recovery was outstanding. The next day, Magda the manager was genuinely concerned and went above and beyond to fix the reception lapse. She provided several complimentary drinks and paid for our airport taxi upon checkout. The Property: The hotel itself is excellent. We enjoyed beautiful sea views, a very comfortable bed, and a great breakfast. Giannis at the rooftop bar deserves a special mention for his superb, 10/10 customer service. Location: Perfectly situated. It is highly convenient for the ferries, city centre, and airport, with great bars and restaurants right on the doorstep. We would definitely stay here again.