Go Ape Itchen Valley

The property was advertised as being pet-friendly but on arrival they couldn’t accommodate our King Charles Cavalier so I had to travel home to Kent with my dog, leaving my daughter and partner at the hotel. I then had to travel back to the hotel early the next morning to collect my family.

My wife and I only stayed one night in this Quaint Inn that has a lovely vibe and we would definitely stay here again. The room was nice, clean and had plenty of tea/coffee. Couldn't sample the breakfast because we were up and away early. However, we did have our evening meal here and can say the food was very good. The staff were very friendly, professional and helpful. We chose the Poachers Inn based on previous reviews and location (being 20-30mins away from Farnborough international conference centre / airport) and so glad we did.

This hotel looks great on the website but does not live up to expectations. It is extremely tired and dirty. My room was disappointing - dirty carpet, hair balls on the floor, mud and detritus and even nail clippings from a previous guest. It clearly had not been properly cleaned. The Roman blind was broken and held up by safety pins. The carpets were threadbare in places and in the morning I discovered carpet moths crawling under the desk. Dirty marks on the wall by the bed and the wardrobe was dusty inside. The communal areas are also very dirty - the carpets are heavily stained throughout and there were dead insects over the floors indicating a wasp or bee infestation. When I raised my complaint, staff were initially helpful but I decided to check out a day early given the overall state of the hotel. At that point I was fobbed off my staff. I have been offered a 50% refund but given my experience I do not consider this is acceptable.