Castle Hill

The good: Clean, modern rooms (the Housekeeping Team should be commended as everything as spotless), inclusive continental breakfast (although didn't use) and nice bathroom facilities. The not so good: The air-con operates on a limited number of outdoor condensers, we found the room was 27.5c at night, and the AC cassette unit wasn't operating in 'cool' mode (although worked in 'heat' and 'fan' mode. We left it on 'fan' mode as having the window open at night was not an option (noisy in the city), but this resulted in the room becoming roasting hot to the point it was uncomfortable and made us ill. In the morning, we then found the 'cool' mode worked (guess that other guests had turned their split-units off, or had checked out) so cold air came in. It would be useful having a set of instructions explaining this to guests, given the fact the rooms can become hot. Couple of other minor niggles was the storage for bags in the hotel is writing your personal details on a label and then leaving them where anyone could walk in and take them (hardly secure), and the reception isn't manned (we arrived at 11am and fortunately the cleaner was able to tell us what we needed to do to store our luggage). The TV in the rooms don't have BBC iPlayer (or support AirPlay, only Chromecast - although this is a very minor point).