Cascada de Los Batanes

Location was perfect, reception and breakfast staff were very efficient and polite. Rooms are all suites with larger than normal hotel rooms

Unfortunately, this was one of the most disappointing hotel experiences of our trip to Spain. The hotel knew we were celebrating our honeymoon and a birthday, making it even more disappointing. From check-in, the front desk employee was dismissive and unfriendly, making us feel unwelcome. We also weren’t told that the gym required reservations. When I went to use it, it was fully booked. Another couple told us they had been informed of this at check-in. We also had issues with the A/C and coffee maker. To be fair, we didn’t report these at the time, but our initial experience at Reception left us with little confidence in seeking help. Ultimately, we were unhappy enough to leave a full day early, walk away from a room we’d already paid for, and pay for another hotel. A supervisor apologized, but management refused to refund our unused night. We weren’t asking for a full refund, just the night we didn’t use as a gesture of goodwill. Their response defended the hotel but never meaningfully acknowledged the poor customer service that started our experience. I asked them to reconsider and received no response. We travel frequently and understand not every stay is perfect. What matters is how guests are treated when things go wrong. Unfortunately, we would not stay here again. Hope this experience doesn’t happen to anyone else and that this review can be helpful.

Great location, space and terrace. Beds could be comfier.