2/10 Horrible
Candy
Viaje en familia, Viaje en familia con niños pequeños
2 de feb de 2026
Aspectos positivos: Limpieza
Aspectos negativos: Servicios y instalaciones y estado del alojamiento
Everything wrong with this "resort"
1) check in hostile and extra charges
Me and my guest arrived around check in but they make you wait until is 10 minutes after check in, in the meantime while they placed the bracelets I ran into a hostile situation with my booking that was placed through EXPEDIA, in this booking I had the extra guest payment but because the booking wasn't placed with them they did not look at my paperwork and simply said that I had to pay for the extra guest on the premise, once they became more hostile and agresive I realize I had no other solution than to make the payment ( a payment that is way extra because again we are already at the hotel and "their rates" are different that expedia or their own website which i had quotes for averaging 400-600$ per extra guest but instead made me pay 1277.40$
2)room with no latches for extra security
3) rooms for 4 with only 2 towels
4) phone lines do not answer
5) not a 5 star resort for the amenities it has
6) random guest with day passes not respectful of other guest
7) drunk random guest drunk and breaking glasses at the lobby
8)loud partys until late hours of the night
9) drunk people at their pools in the night
10) check in people very hostile do not show set prices but dissappear and come back with a paper and a amount way greater than their website
11) when ask for receipt, a little square piece of paper, hen asked again for receipt they say they will email within 3 hours, then when receipt comes it not cor
Candy
Se alojó 4 noches en enero de 2026