2/10
We were given this accomodation after our awful experience in Ostuni. It was out in the sticks with nothing nearby. We arrived late so were offered dinner, which we welcomed as there was no alternative nearby. The food and rooms are basic with hard lumpy pillows and no real room service, attempting to make a bed and not actually do anything else is not room service in a so called 4 star hotel.. No kettle in the room and no wifi or phone signal. We ventured out one night but found the surrounding area devoid of life with everything shut. If we hadnt had a car we would have struggled.
We checked out a day early but were charged 65 euro for our complimentary dinner. We explained, asked to speak to a manager but no one turned up.
Expedia's customer service is not great when things go wrong. Putting us out in the sticks when we had booked a stay in ostuni was a horrendous experience.
Thos hotel is tired and barely has the basics so save your money and do yourself a favour and book somewhere else.
Sabrina
Se alojó 4 noches en septiembre de 2024