4/10
I did extensive research before booking Cancun Bay Resort and was initially comforted by the many positive reviews. Unfortunately, my experience did not match the praise.
The atmosphere was overwhelmingly dominated by rowdy adults clearly there to party. Inappropriate conversations and foul language were common, even in the presence of children. It was uncomfortable and frankly, gross.
Our suite was in unacceptable condition. There was a hole in one of the doors. Even worse, we spotted roaches. The cleanliness and upkeep were far below standard.
At one point the water shut off entirely. When we went to the front desk, another guest was already there – furious – because this had happened multiple times during her trip.
Friday night at 9 PM, the hotel next door blasted an extremely loud musical show that made it feel like we were sleeping inside a concert venue. I’m Mexican and very familiar with neighborhood celebrations, but this was on a completely different and disruptive level.
The food overall was just okay. The one saving grace was the snack bar, which served delicious hamburgers and fries. Sadly, they closed at 5 PM, limiting the enjoyment.
If you're traveling with kids, do NOT stay at Cancun Bay Resort. The environment is not child-friendly, the accommodations are subpar, and the disruptions are frequent. If you value comfort, quality, and peace of mind, spend a little more and stay somewhere that actually delivers what it promises.
Kristina
Estada de 2 nits (juny 2025)
