We traveled as a couple but booked a triple room, as this room was depicted as spacious with wood beam ceilings and a balcony on Expedia's photos. It cost extra for the triple, but we wanted a beautiful, comfortable room. Upon check-in, the hotel staff led us to a very small standard double room. I looked back at the photo from the confirmation email, and showed the staff member. We waited for 20 minutes while he made calls, and tried to communicate with us via google translate. He then showed us a triple room, yet it had the same low ceilings and no balcony. He said the room we booked wasn't available. So, we went with the double room since it at least had a balcony. The staff member told us he would try to get a refund as the price for a standard double was significantly lower. He told us to wait in the room for his phone call. We waited for an hour in the room with no phone call, and finally decided to head out to enjoy our first day on vacation. When we passed the front desk it was a completely different person and he didn't know of our story. So we spent another hour explaining (again through google translate) and he offered us a 30 minute massage, which we didn't want. We just wanted a comfortable room for our stay. He said there was nothing they could do for us and to contact Expedia. The room was small, the bathroom was very beat up, the bed was not comfortable, and the air conditioning barely cooled the room. Needless to say, we wouldn't recommend this hotel.
