2/10 Horrible
Amy
Viaje en pareja
20 de jul de 2025
Aspectos negativos: Servicios y instalaciones y estado del alojamiento
We had a very disappointing stay and we put in what I can only assume to be the worse room. It wasn’t even in the hotel. I booked a luxury room in the hotel and on arrival were told we were in the farmhouse. This was further away from the hotel and looks like a dated travel lodge which is in need of upgrading. Absolutely shocking, I complained twice, first time they said it was what I’d booked. I checked. It wasn’t. I rung again they said they could move us to a bigger room in the farmhouse. We were already upset and decided if we couldn’t be in the hotel we put up with where we were. They then rung us later after we’d accepted the situation and they said they could move us to the hotel. By this point they’d already spoiled the stay so we stayed where we were. So insulting. I would not stay here again. My advice, when booking don’t let them put you in the farmhouse it’s as expensive as the hotel and rubbish. It should not be offered as accommodation associated with the hotel, it’s a huge letdown. I was offered 20% off the bill. We still paid far too much for such a terrible room. This is a first for us, I’ve never been so disappointed with a hotel experience in our 25 yrs of travelling together.
Amy
Se alojó 1 noche en julio de 2025