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"I had a very frustrating experience staying here. While the property itself is beautiful and conveniently located near the airport, the service across multiple touchpoints felt dismissive and, at times, outright rude. At the end of my stay, I was called just two minutes before my shuttle departure and it left without me, which was extremely stressful and poorly handled. There were also unexpected additional fees buried in the fine print that were never clearly explained at check-in. When I...

"The room was not properly cleaned and felt neglected. There was noticeable dust along the walls, which made the space feel unkempt. To make matters worse, the trash can still had used diapers left behind from a previous guest, which is completely unacceptable from a hygiene standpoint. This experience was very disappointing and did not meet basic cleanliness standards."

"The food and staff were great!"

"ECCELLENTE! Pulizia, personale colazione e parcheggio tutto eccellente"

"Cant say anything negative I fell like home here. Everyone nice food great! Spa was great also. Keep up the good work. "

"Great location to airport in Milan. Staff was very accommodating and food was good also. "

"Quarto de bom tamanho e limpo. Banheiro adequado. Proximo a um supermercado, a um posto de gasolina e a 15 minhtos di aeroporto de Malpensa."

"Ottima pozione"

"Very nice and clean , friendly staff, will visit again"

"The food in the restaurant was very good. The entire staff was friendly and very helpful."

"Very convenient"

"Room was clean and comfortable. What made our stay great was the staff. Particularly the front desk staff of Matteo and Antonio who helped us with some very challenging tasks, but they stuck with it and helped us complete them. The bar staff were also great-Tomas. Breakfast was delicious and lots of variety. Value was excellent. Would absolutely stay there again."

"Clean room. Very spacious. Amazing breakfast. Staff was very kind and helpful."

"Sauberes Zimmer"

"The shuttle pick up took longer than I prereffed"

"Breakfast was abundant in choises. Clean and modern hotel. Parking inside hotel area was good."

"Lovley hotel , enjoyed the food in the restaurant and the spa was excellent! "

"Hotel was super convenient to and from the airport with their shuttle. You have to reserve a seat on the shuttle, so we let them know what time we were landing. Room was comfortable and had everything we needed. We had dinner and breakfast in the restaurant which was nice."

"The room is very small, and the walls were dirty. I was placed in a room for a person with disabilities, even though I am not disabled, and I was not informed about this in advance. The room didn’t have a toilet seat, and the shower was неудобный, which was very surprising to me. When I went to the reception to ask what the problem was and why there was no toilet seat, I was told that it was a room for disabled guests as all other rooms are not available. I was quite surprised that I had been...