8/10 Bueno
SABRINA
Viaje en pareja
10 de jul de 2025
Aspectos positivos: Limpieza, servicios y instalaciones y estado del alojamiento
I stayed at the Anantara New York Palace Budapest and overall, the experience was very good. The building’s architecture is absolutely stunning, full of charm. The common areas are gorgeous, elegant, and very well maintained. The New York Café, located within the hotel, is opulent and truly a destination in itself.
Our room (#555) was spacious, clean, and the bed was very comfortable. Attention to design and upkeep is evident throughout the property.
That said, there were a few issues that detracted from the overall experience. First, the bathroom design is flawed. The shower is inside a very high bathtub, which makes it difficult and even dangerous to get in and out of. There’s no proper grab bar where it’s needed — strangely, it was installed on the wrong side. It’s a clear design oversight.
It’s also illogical that a bathroom of that size only has a single sink. Additionally, the door to the toilet area kept sticking and was difficult to open and close properly.
The air conditioning never cooled the room properly, even after maintenance came and changed the filter.
On the service side, we requested a late check-out and were granted an extra hour, which we appreciated. However, housekeeping knocked on our door twice before the new check-out time — it seemed they were never informed of the extension, which was frustrating and made us feel rushed.
Overall, a beautiful hotel with a lot of potential, but some design and communication issues that should be addressed.
SABRINA
Se alojó 3 noches en julio de 2025