6/10 Normal
Carol
Viaje en pareja
14 de sept de 2025
Aspectos negativos: Personal y servicios
Picked this hotel because they had a pool, parking and free hot breakfast. When we arrived they had shut down their pool. We expessed our disappointment to staff but the did not care. My point was there is a marriot 2 blocks way that has a pool and we could have chosen if we knew. The price we paid for the room was not worth it if there was no pool. Then got to room and toilet kept running water. The hose and flapper seemed to broken. The phone in room did not work so we went to front desk. She sent a very nice person to fix toilet. Did not work. We asked if we could move rooms and because we booked with expedia the answer was no. The manager tried to fix toilet the next day while we were out. When we got to room the toilet was not running but still did not stop running water once you flushed it. Lastly when we checked out we were charged for parking because we booked through expedia. Im a hilton rewards member but if you book through third party site you are not treated very well. Sad, we will never stay at hilton owned properties again.
Carol
Se alojó 2 noches en septiembre de 2025