6/10 Normal
Lisa C.
10 de mar de 2023
Aspectos positivos: Limpieza
Ski trip
The property and house were beautiful. Great location. My issue is with Vacasa. We were told check-in time was at 4. We got to the property right at 4 and could not get in because the house keepers were still cleaning. Which was frustrating since we had been traveling all day. We got in 30 minutes later. The other issue was one of the bedroom doors got locked and there was not a key to unlock it. We went to the slopes and I called vacasa and asked them if they could get a property manager out to unlock it. They said yes. When we got back from there slopes it still had not been unlocked. 2 of the people we were with had all there clothes in the room and they could not get in to get dry/clean clothes. I called vacasa back and they had to contact the local management of the property. I was then told someone might be able to get it unlocked today if not tomorrow. They would not give me a contact for local management. After a hour we went to Lowe’s and got a key. We called vacasa back and told them we got it open that no one needed to come out. They did not take any of my information this time. A hour later we got a call saying that they were still trying to get someone up there to unlock it. We told them they didn’t need to do that anymore. A hour after that someone showed up to the property to unlock the door which we already unlocked ourselves. I was really disappointed in how vacasa communicated.
Lisa C.
Se alojó 5 noches en marzo de 2023