While some staff were pleasant and ready to help, others were rude and unhelpful. Asked for assistance with a light that was permanently on in the room. Was told ‘it will be dark when you close your eyes’. On the last day I was locked out of my room, 2 hours before check- out as I hadn’t yet paid the city tax. I was told at check in, I could pay when I checked out.
Room was basic. Water was luke warm in the shower. Pillow was a thinly spread collection of lumps. Asked for an alternative, it was in a similar condition. Slept using my hoodie as a pillow.
As a gold member I was told I would receive 2 free drinks at the hotel. That was not the case.
