6/10, Acceptable
Tina
Viatge en parella
29 de des. de 2025
Què li ha agradat: Comoditats
The desk staff were wonderful. Very helpful. During breakfast one of the staff members left toast in 3 out of 4 slots in the toaster. After a solid five minutes of myself, another parent and multiple children waited, we assumed they were left by another guest and removed one of the pieces of toast on one side so it could start to be used by guests. A couple moments later the staff member, don't know her name, short blonde hair older woman, made of very loud fuss at the fact that she couldn't find the piece of toast which was taken out by a napkin and placed neatly right in front of the toaster not touched by hands. It was a very awkward situation and we all just kind of ignored it.
We understood the hotel was under renovations that was not a problem. But the water in the pool area, especially the Jacuzzi was discolored and had a bit of a brown tinge to it. Also the material at the bottom of the Jacuzzi felt very uncomfortable to sit in or step on. It was very rough and scratched skin on adults not just children. Lastly there was only one cup at the coffee machine, we had to go down and ask for more. These are all little things but they definitely added up to give a lower score, and not a place i would recommend. Minor management things that could be reviewed. When people go away they're looking to de-stress not things that cause more frustration.
Tina
Estada d’1 nit (des. 2025)
