10/10 Excelente
sajjad
17 de oct de 2025
Aspectos positivos: Limpieza, personal, servicios y instalaciones y estado del alojamiento
Outstanding hospitality – Burak made our stay truly unforgettable!
An hour before our arrival, the General Manager, Burak, personally sent me a WhatsApp message from his own phone to introduce himself and make sure everything was ready for our check-in. That small gesture already showed how much he truly cares about his guests.
When we arrived, I was amazed to see that the general manager of such a large property was personally present, ensuring every detail went perfectly. During our stay, it was impossible not to see him several times a day — always walking around, checking everything himself. His presence clearly inspired the entire team to perform their duties with great care and motivation.
Burak also upgraded our room free of charge and kindly offered a complimentary massage for me and my wife after our long road trip — a thoughtful touch that meant a lot to us.
He even allowed us to stay six hours after the official checkout time, understanding our situation as a family of four with a three-month-old baby. That level of empathy and genuine kindness is something truly rare.
I’m not usually the type of guest who returns to the same hotel twice, but seeing Burak again might honestly be the only reason I’d come back here.
Thank you, Burak, for being an exceptional host and for setting such a high standard of hospitality. 🌿
sajjad
Se alojó 2 noches en octubre de 2025