Lago Big Otter

Excelente atención de su personal

When we first arrived, the room had water coming up through the floorboards by the window. They had a maintenance man come by and he was very nice. He did what he could but water still came up during our stay so we just kept wiping it up. We were excited to use the hot tub but were very disappointed. There were things floating in it, and it had a nasty smell. The screen said the cleaning filter change was overdue by 10 days. The people at the front desk didn't seem too concerned about it when I brought it up. Aside from that, the staff were very friendly.